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Ice Cream Shop Team Member

2 months ago

Chicago, Illinois, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Logan Square. As a Service Assistant, you will be responsible for leading shifts, performing limited executive functions, and providing exceptional customer service.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits
  • Act as a coach and role model for the shop team, providing guidance and support as needed
  • Expertly manage all on-the-line operations and service functions, ensuring a seamless customer experience
  • Communicate effectively with the shop team, leadership, and customers to ensure smooth shifts and exceptional service
Requirements
  • Full-time presence with night and weekend availability
  • Passion for customer service and a commitment to excellence
  • Energetic, positive, and skilled communicator
  • Strong work ethic, great judgment, and a good heart
  • Calm under pressure and able to handle adversity with grace
Benefits
  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni's Scoop Shops and online
  • Career development toward Shopkeeper Apprentice and beyond
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our scoop shops and community programs.