Consumer Sales Specialist

19 hours ago


Green Bay, Wisconsin, United States TDS Telecom Full time
About the Role

We are seeking a highly motivated and customer-focused Consumer Sales Specialist to join our team at TDS Telecom. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and negotiation skills.

Key Responsibilities
  • Provide exceptional customer service through phone and face-to-face interactions, resolving customer inquiries and concerns in a timely and professional manner.
  • Utilize sales techniques to identify customer needs and promote additional services, resulting in increased revenue and retention metrics.
  • Work collaboratively with other teams to resolve complex customer issues and ensure long-term solutions.
  • Stay up-to-date with promotions, products, and processes to meet or exceed performance metrics.
  • Perform retail office responsibilities, including restocking supplies, maintaining office cleanliness, and participating in community events.
Requirements
  • 1+ years of experience in customer service or sales.
  • 2+ years of computer experience, including proficiency in Microsoft Office applications.
  • Excellent interpersonal communication skills, including verbal, written, and listening skills.
  • Ability to meet or exceed sales goals and demonstrate strong negotiation, selling, and closing skills.
  • Strong decision-making and problem-solving skills, with the ability to handle a high volume of phone calls in a structured contact center environment.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan, and paid time off. You will also have access to education assistance, short-term and long-term disability coverage, and a range of other benefits designed to support your well-being and career growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply.



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