Customer Service Specialist
10 hours ago
Job Title: Customer Service Specialist
Estimated Salary: $22,000 - $32,000 per year
Rack Room Shoes is seeking a highly skilled and empathetic Customer Service Specialist to join our team. This role involves working closely with customers to resolve issues, answer questions, and provide exceptional service while ensuring a positive shopping experience.
About Us: At Rack Room Shoes, we strive to create a warm and welcoming environment for our customers, making them feel valued and appreciated. Our goal is to become the go-to destination for all their footwear needs.
Key Responsibilities:
• Respond promptly to customer inquiries, concerns, and complaints in a professional and courteous manner
• Resolve customer issues through active listening, empathy, and effective problem-solving
• Work collaboratively with sales associates to ensure seamless communication and consistent customer service
• Participate in training programs to develop expertise in customer service and product knowledge
• Assist in maintaining store cleanliness and organization, adhering to Store Presentation Standards
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