Patient Experience Advocate

5 days ago


Avon, Ohio, United States Cleveland Clinic Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Advocate to join our team at the Cleveland Clinic. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and service, ensuring that every interaction is a positive and memorable experience.

Key Responsibilities
  • Provides Comprehensive Support: Proactively assists patients with their needs, minimizing issues and ensuring a seamless experience throughout their visit.
  • Facilitates Communication: Effectively collaborates with clinical staff, including providers, nurses, and other support staff, to ensure accurate and timely communication.
  • Ensures Accurate Documentation: Maintains confidential and accurate patient information, including insurance, billing, and payment details.
  • Serves as a Technology Ambassador: Encourages patient utilization of front-end technology, provides guidance, education, and hands-on training, promoting understanding and comfort level in use by caregivers and providers.
Requirements
  • Education: High School Diploma or GED required; Associate's Degree may substitute for one year of experience; Bachelor's Degree may substitute for the experience requirement.
  • Certifications: None required.
  • Skills and Qualifications: Excellent communication and organizational skills; ability to type a minimum of 30 words per minute; working knowledge of PC window applications sufficient to input and retrieve data; basic math sufficient to process insurance co-pays; knowledge of medical terminology preferred.


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