Operations Manager

1 week ago


Collinsville, Illinois, United States Papa Johns Full time

Job Summary

The Operations Manager is responsible for overseeing the daily operations of a Papa John's restaurant, ensuring that team members deliver high-quality products and services to customers. This role involves supervising restaurant team members, including shift leaders, in-store team members, and delivery drivers, and ensuring that they adhere to company policies, procedures, and standards.

Duties and Responsibilities

  • Quality Control
    • Implement quality control measures to ensure that all delivered products meet Papa John's standards and accurately reflect customer orders.
    • Communicate and train team members on quality standards, utilizing the Operations Manual and Team Member Handbook.
  • Food Safety and Security
    • Ensure that all team members have up-to-date food safety certifications.
    • Manage company assets by maintaining a clean and safe restaurant environment.
  • Team Supervision
    • Supervise the work activities of non-exempt restaurant team members, including shift leaders, in-store team members, and delivery drivers.
  • Leadership and Development
    • Recruit customer-focused team members and maintain adequate staffing levels.
    • Orient and train team members to exceed customer expectations.
    • Communicate performance expectations to direct reports.
    • Document performance issues and take disciplinary action, up to and including termination.
    • Coach and develop team members to support an atmosphere of teamwork, energy, and fun.
  • Customer Service and Sales
    • Contribute to the achievement of sales goals by providing prompt and friendly customer service.
    • Train team members on products and sales execution.
  • Financial Management
    • Contribute to and execute plans to resolve unfavorable trends and enhance profits of the restaurant.
    • Execute shift-level financial controls and cash management responsibilities.

Requirements

This role requires a self-sufficient leader who can make quality decisions and instill pride and accountability in team members. The ideal candidate will have excellent communication and leadership skills, as well as the ability to work in a fast-paced environment.



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