Medical Office Coordinator
7 days ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Christie Clinic's department of Internal Medicine/Pediatrics in Bloomington at Medical Hills.
Key Responsibilities- Act as a liaison between patients and medical staff, ensuring seamless communication and a positive patient experience.
- Greet patients and visitors in a professional and courteous manner, soliciting feedback to improve service.
- Promptly answer a high volume of phone calls, scheduling patient appointments with providers and verifying demographic information.
- Provide check-in process for patients, maintain provider schedules, and keep a neat and orderly work and lobby area.
- Distribute mail to appropriate staff members, schedule referral visits, tests, labs, and appointments as requested.
- Ensure patient completes all paperwork pertaining to the office visit, including insurance information, prior to seeing the provider.
- Post payments, change financial class for charges, and maintain and balance payment drawer at end of day.
- Enter adult history forms into the electronic medical record, prepare patient charts for patient check-in, and obtain signatures on corresponding forms.
- Assist patient to exam room, clean exam room after appointment, and help to restock room with supplies.
- Experience in a medical office setting is preferred.
- Ability to work irregular hours, including sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds.
- Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment.
- Ability to work in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment.
Christie Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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