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Patient Service Coordinator

2 months ago

Cary, North Carolina, United States Duke University Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Duke Primary Care. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth operation of our clinics and providing exceptional patient care.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in/out, charge posting, and cash management.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Manage patient appointment scheduling, including coordinating with physicians and staff to ensure seamless transitions.
  • Prepare and maintain accurate and up-to-date patient records, including medical history, test results, and treatment plans.
  • Collaborate with the clinical team to ensure timely and accurate completion of tasks, including lab results, test scheduling, and medication management.
  • Develop and maintain effective relationships with patients, families, and healthcare providers to ensure seamless care coordination.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of experience in a healthcare setting, preferably in a clinical or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
What We Offer

Duke University is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.