Customer Service Representative

3 days ago


Scottsdale, Arizona, United States Open Network Exchange Full time
Job Title: Customer Support Representative

At Open Network Exchange, we're seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and building strong relationships.

Key Responsibilities:
  • Engage with customers in a personalized manner to provide comprehensive assistance and information.
  • Identify opportunities to enhance the customer's experience by introducing relevant products and services.
  • Provide personalized assistance to customers, guiding them through their dining reservations.
  • Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
  • Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
  • Cultivate trust and strong rapport with customers through open and interactive communication.
  • Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
  • Continuously educate oneself about our products to offer comprehensive support during customer interactions.
  • Ensure smooth transfer of qualified customers to the sales team.
  • Embrace additional responsibilities as assigned to contribute to the team's success.
Requirements:
  • Experience of 2+ years in customer support.
  • High School Diploma or equivalent educational background and/or experience.
  • Proficiency in working with CRM systems and adhering to best practices.
  • Exceptional phone communication skills, coupled with active listening abilities.
  • Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
  • Knowledge of cruise sales and services is preferred, though not mandatory.
  • Ability to multi-task complex scenarios with ease.
What We Offer:
  • Structured career path.
  • Exclusive Team Member Travel Discounts.
  • Affordable Medical Insurance.
  • 100% Employer Paid Dental and Vision Insurance.
  • HSA with Company Contribution.
  • 401(k).
  • Basic and Voluntary Life & AD&D.
  • Pet Insurance.
  • Covered Parking.
  • Amazing Culture.

Open Network Exchange is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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