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Refugee Financial Support Coordinator

2 months ago

Columbia, Missouri, United States Diocese Of Jefferson City Full time

Job Type

Part-time

Description

Overview

The Diocese of Jefferson City is in search of a dedicated individual to enhance our case management team, playing a vital role in delivering support and fostering hope. This entry-level position is focused on building strong connections with clients and providing exceptional resettlement services. The ideal candidate should be empathetic, organized, and detail-oriented. The Diocese of Jefferson City is an Equal Opportunity Employer. This is a part-time (20 hours per week), non-exempt role. The employer offers medical, dental, vision, life, and long-term disability benefits, along with paid holidays, paid vacation, and a matching retirement plan.

Summary

The Refugee Financial Support Coordinator is a key member of the program's case management team, responsible for delivering client-centered employment services for the Diocese of Jefferson City. As a local resettlement agency, the Diocese implements federally funded grant programs that include, but are not limited to, Reception and Placement, Match Grant, and Intensive Case Management. This position is accountable for maintaining the mission and integrity of the Diocese by fulfilling financial assistance program requirements and providing excellent resettlement services through compliance with grant regulations, training, and stakeholder engagement. The role involves collaboration with agency leadership and program staff to address program challenges, foster community relationships, and advocate for client rights and needs. A strong commitment to the mission of the Diocese, including an understanding of Catholic Social Teaching, is essential.

Essential Duties and Responsibilities

Implement program management in the following areas:

  • Collaborating with the Director of Refugee Services and Program Manager to ensure effective fiscal management and adherence to annual budgets.
  • Supporting and promoting best practices for program development.
  • Coordinating with agency and program leadership to ensure compliance with all agency policies and procedures.
Deliver compassionate and efficient case management for all assigned financial support cases, which includes:
  • Identifying client needs, assessing eligibility, and providing program enrollment and orientation that clarifies expectations, communicates rights and responsibilities, and establishes a supportive, professional relationship with clients.
  • Ensuring the provision of mandated services by staying informed about the programmatic knowledge of service providers.
  • Facilitating access to meaningful agency and community resources that assist clients in meeting basic needs and achieving self-sufficiency, while educating clients on how to access these benefits post-service.
  • Coordinating and tracking financial support, completing all required documentation for financial assistance cases.
  • Documenting goals and outcomes through comprehensive case notes and ensuring case files comply with program requirements.
  • Maintaining communication with clients and facilitating cultural understanding between clients, the agency, and the community.
Work with agency and program leadership to complete and participate in initial and ongoing orientation, training, supervision, and assessments, including annual performance evaluations, contributing to a culture of continuous quality improvement, growth, and sustainability.

Foster and maintain positive working relationships with agency and program leadership, peers, and program staff, as well as local and regional service partners, to ensure the delivery of high-quality client services and fulfillment of program initiatives, particularly regarding financial support programs.

Expectations
  • Full-time staff members are expected to attend their designated work site from Monday to Friday, typically from 8:00 AM to 4:30 PM. Core working hours may vary based on the specific role and program requirements.
  • Participate effectively as a team member through communication, cooperation, information sharing, and problem-solving.
  • Attend and engage in staff training, meetings, activities, and programs as required.
  • Utilize common software and digital applications (Microsoft Office suite, Outlook, Teams, time-keeping software, etc.).
Supervisory Responsibilities
  • Supervises AmeriCorps members, interns, and volunteers as assigned.
Requirements

Education and/or Experience
  • A high school diploma or GED equivalent is required. An advanced degree from an accredited institution in a field related to the mission and services of the Diocese and/or experience in delivering social services and programs is preferred.
  • Demonstrated success in building and maintaining community relationships and knowledge of Catholic Social Teaching is preferred. Familiarity with resettlement services is also preferred. Language proficiency is a plus.
Certificates, Licenses, Registrations
  • None required.
Other Qualifications
  • Ability to successfully pass background checks and complete required training sessions.
  • Licensed to operate a motor vehicle and able to meet agency auto insurance coverage requirements.
  • Local travel may be necessary.
Agency Identity and Mission

The work of the Diocese of Jefferson City serves as an expression of the ministry of evangelization of the Roman Catholic Church by serving the poor and most vulnerable in our society. While staff are not to engage in proselytizing, they are expected to be guided by the teachings of the Catholic faith in their daily work. This includes adherence to church teachings on various moral issues and fidelity to the ethical directives of the United States Conference of Catholic Bishops. Staff are also invited to participate in periodic Catholic Masses. As employees of the Diocese, it is expected that staff will adhere to the Diocesan code of conduct and refrain from any communication that contradicts the doctrines of the Roman Catholic faith.