Housekeeping Department Manager

1 day ago

Wilmington, Delaware, United States Columbus Hospitality Management Full time
Job Summary: We are seeking a highly skilled and experienced Housekeeping Manager to join our team at the World Equestrian Center. The successful candidate will be responsible for overseeing the daily operations of the Housekeeping Department, ensuring that all areas of the property are maintained in a clean and safe condition.

Key Responsibilities:
  • Supervise daily housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
  • Manage and inspect all areas to ensure they are maintained in a clean and safe condition by conducting daily inspections.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Create and implement training programs for new and existing team members ensuring understanding of expectations and cleanliness standards.
  • Participate in the recruiting, interviewing, hiring, and retention of department team members.
  • Ensure property policies are administered fairly and consistently, disciplinary procedures, and documentation are completed according to Standard Operating Procedures (SOPs) and supports the Review Process.
  • Demonstrate and promote a safe and secure environment for guests and team members in compliance with workplace policies and procedures and regulatory requirements.
  • Solicit employee feedback, utilize an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Participate in an on-going employee recognition program.
  • Celebrate successes and publicly recognize the contributions of team members.
  • Monthly linen and supply inventories and weekly ordering.
  • Maintain a positive relationship and continuous communication with leadership at area hotels to general walked/last minute business. Work with Rooms Division Manager to maximize unit inventory and use.
  • Handle and respond to guest concerns in a timely manner. Assist to ensure the accuracy and attainment of all guests' interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
  • Conduct monthly department meetings and daily stand-up meetings; continually communicating departmental goals, expectations, and drive for continuous improvement.
  • Review current day's expected arrivals and VIP and special request reservations. Check status of departments and ensure proper processing occurs.
  • Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
  • Perform other duties as directed by management.

Requirements:
  • High School diploma or equivalent is preferred.
  • Excellent customer service.
  • Ability to work in a fast-paced environment.
  • Excellent communication skills.
  • Flexible availability to include weekends is required.
  • Previous housekeeping supervisory experience.

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