Housekeeping Department Manager
1 day ago
Key Responsibilities:
- Supervise daily housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
- Manage and inspect all areas to ensure they are maintained in a clean and safe condition by conducting daily inspections.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Create and implement training programs for new and existing team members ensuring understanding of expectations and cleanliness standards.
- Participate in the recruiting, interviewing, hiring, and retention of department team members.
- Ensure property policies are administered fairly and consistently, disciplinary procedures, and documentation are completed according to Standard Operating Procedures (SOPs) and supports the Review Process.
- Demonstrate and promote a safe and secure environment for guests and team members in compliance with workplace policies and procedures and regulatory requirements.
- Solicit employee feedback, utilize an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Observe service behaviors of employees and provide feedback to individuals.
- Participate in an on-going employee recognition program.
- Celebrate successes and publicly recognize the contributions of team members.
- Monthly linen and supply inventories and weekly ordering.
- Maintain a positive relationship and continuous communication with leadership at area hotels to general walked/last minute business. Work with Rooms Division Manager to maximize unit inventory and use.
- Handle and respond to guest concerns in a timely manner. Assist to ensure the accuracy and attainment of all guests' interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
- Conduct monthly department meetings and daily stand-up meetings; continually communicating departmental goals, expectations, and drive for continuous improvement.
- Review current day's expected arrivals and VIP and special request reservations. Check status of departments and ensure proper processing occurs.
- Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
- Perform other duties as directed by management.
- High School diploma or equivalent is preferred.
- Excellent customer service.
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Flexible availability to include weekends is required.
- Previous housekeeping supervisory experience.
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