Regional Operations Manager

7 days ago


Wooster, Ohio, United States Brightspeed Full time
Job Summary

We are seeking an experienced Regional Operations Manager to oversee the daily operations of our outside and inside plant network services. This role requires strong leadership skills, excellent communication, and problem-solving abilities.

Key Responsibilities:

  • Manage a team of technicians responsible for installing and maintaining residential, business, and central office services.
  • Develop and implement quality standards, customer contact procedures, and safety protocols.
  • Serve as the single point of contact between Brightspeed and contractors to resolve issues during construction and maintenance processes.
  • Collaborate with the union to achieve a win-win working relationship.
  • Motivate team members to meet attendance and performance standards.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • 4+ years of experience managing teams within a telecom technical environment.
  • Strong computer skills, including Microsoft Office and legacy systems.
  • Working knowledge of installation and maintenance of residential and business services, local network processes, and splicing and construction processes.
  • Excellent negotiation and customer service skills.

Compensation: The estimated salary for this position is $80,000 - $100,000 per year, depending on experience.


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