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Retail Experience Manager

2 months ago

New York, New York, United States Bulgari Full time

Job Summary

The Luxury Boutique Coordinator is a pivotal role in enhancing the client experience, supporting the sales team, and achieving set goals. This position requires excellence in customer service, communication, and attention to detail.

Key Responsibilities:

  • Manage daily store operations, policies, and procedures, and be well-versed with Bulgari's history, collections, and inventory.
  • Uphold the brand's image through professional appearance and conduct during Brand Presentations.
  • Enhance the sales process by supporting the sales team in client engagement, product presentation, and sales completion.
  • Aid in procuring items during sales presentations, including client interactions and sales transactions.
  • Support Grand Vendeurs with product details, CRM, gifts, and jewelry consignment selection.
  • Coordinate in-store activities like Masterclasses, Trunk Shows, and special events.
  • Assist the service advisor with repair orders, complimentary services, jewelry cleaning, and follow-ups.
  • Ensure smooth traffic flow in the boutique, overseeing turn systems and floor coverage.
  • Maintain visual merchandising, ensuring displays exude luxury and are consistently replenished.
  • Participate in quarterly inventory checks.
  • Handle phone inquiries with exceptional customer service skills, addressing sales, repairs, and other queries.
  • Lead CRM initiatives, manage gifts for clients, and execute seasonal campaigns and special events.
  • Work flexibly, including weekends and certain holidays.

Requirements:

  • Adaptable, welcoming change, and continuously aligning to store needs.
  • Eager to learn and grow.
  • Quick in understanding new concepts, efficient prioritization, and organizational skills.
  • Possess an outgoing and positive demeanor, enjoying customer interactions.
  • Effective in follow-ups and execution.
  • Basic proficiency in computer systems and programs.

What We Offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits, dependent on the position offered. Bulgari is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.