IT Service Delivery Expert

3 days ago


Madison, Mississippi, United States Next Step Innovation Full time
Job Overview

We are seeking a skilled IT Service Delivery Expert to join our team at Next Step Innovation.

Key Responsibilities

The successful candidate will be responsible for delivering exceptional service to our customers, ensuring their technical issues are resolved efficiently and effectively.

  • Addressing Tier 1 Service Desk tickets with a high level of customer satisfaction.
  • Deploying new customer desktops and laptops, maintaining integrity in accessing customer infrastructure.
  • Troubleshooting general user issues such as client software installations, password resets, printer/scanner issues, and Windows operating system problems.
Requirements

To excel in this role, the ideal candidate will possess:

  • 1+ years of hands-on user IT support experience, preferably with multi-customer support experience.
  • A strong ability to explore and document new customer environments, interacting directly with customers.
  • A willingness to learn and adapt, obtaining new certifications as required.
Benefits

As an IT Service Delivery Expert at Next Step Innovation, you can expect a comprehensive benefits package, including medical, dental, 401K, vision, supplemental insurance, and vacation time.

The estimated salary for this position is $32,000 - $40,000 per year, depending on qualifications and experience.



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