IT Service Delivery Expert

6 days ago


Madison, Wisconsin, United States Brooksource Full time

**Job Description:** We are seeking an IT Service Delivery Expert to join our IT team at Brooksource. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to delivering high-quality customer service.

**Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Collaborate with other IT team members to implement new technologies and improvements.

**Required Skills and Qualifications:

  • 4 to 10 years of experience in a help desk or technical support role.
  • Strong knowledge of IT systems, processes, and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

**Estimated Salary:** $55,000 - $75,000 per year.



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