Auditor and Guest Service Specialist

3 weeks ago


Holland, Michigan, United States Suburban Inns Full time
Join Our Team: At Suburban Inns, we're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members. As a Night Auditor, you'll play a key role in ensuring the smooth operation of our hotel. Your responsibilities will include closing out the business day in PMS, running night audit reports, and following shift checklists to ensure efficient hotel operations.

Salary: $16/hour with opportunities for advancement to full-time positions with up to $25/hour salary.

About the Role: The Night Auditor is responsible for providing strong sales techniques and excellent guest service according to our Core Values and brand standards. This role requires the ability to interpret and extract information, perform arithmetic functions, and type. A high school diploma or equivalent related experience is required.

Responsibilities:
  • Provide exceptional guest service according to Suburban Inns' Core Values and brand standards.
  • Closing out the business day in PMS.
  • Running night audit reports.
  • Follow shift checklists to ensure efficient hotel operations.
  • Investigating out-of-balance situations and making adjustments to accounts as needed.
  • Maintaining a neat and clean workspace at the front desk and adjacent areas.
  • Performing property walk-arounds and addressing safety and security issues.


Benefits:
  • Discounts on hotel stays and food.
  • Paid time off.
  • Health insurance for full-time employees.
  • Flexible scheduling.
  • Holiday pay.
  • Volunteer time off.
  • Opportunities for advancement.
  • Paid parental leave.
  • Employee assistance program.


Requirements: High school diploma or equivalent. Must have basic computer skills and ability to learn software systems.

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