Supervisor, Food and Beverage Operations

4 days ago


Langhorne, Pennsylvania, United States SeaWorld Parks & Entertainment Full time
Job Summary

We are seeking a highly motivated and experienced Supervisor to join our Food and Beverage team at SeaWorld Parks & Entertainment. As a Supervisor, you will play a key role in ensuring exceptional guest experiences and driving business results.

Key Responsibilities
  • Lead and inspire a team of ambassadors to deliver outstanding guest service and maintain high standards of food quality and facility sanitation.
  • Ensure excellent guest service by responding to guest requirements, expectations, and needs in a timely and professional manner.
  • Conduct daily inspections of assigned locations to ensure compliance with safety and health standards.
  • Supervise and train ambassadors to develop their skills and knowledge.
  • Prepare and track daily reports, including prep calculators and waste logs, to monitor performance and identify areas for improvement.
  • Address concerns and resolve problems in a fair and timely manner.
  • Plan, assign, and direct work to ensure efficient operations and meet business objectives.
  • Order and maintain product and supplies to ensure adequate inventory levels.
  • Create and update ambassador weekly schedules to ensure adequate staffing levels.
  • Contact maintenance as necessary to maintain proper operation of all equipment and facility.
  • Maintain repair log and control labor costs to optimize business performance.
  • Cover Culinary Department Duty Manager shifts as needed.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training ambassadors; planning, assigning, and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
  • Assist other locations and areas throughout the park as needed.
Requirements
  • A passion for customer service and a commitment to delivering exceptional guest experiences.
  • Flexible, detail-oriented, and customer-focused with excellent organizational, multi-tasking, and time-management skills.
  • Strong communication, interpersonal, and leadership abilities with the ability to inspire and motivate a team.
  • Intermediate F&B and theme park knowledge with a strong understanding of industry standards and best practices.
  • Active listener with the ability to anticipate guests' needs and provide solutions.
  • Exceptional supervisory abilities with a proven track record of success in a high-volume food and beverage establishment.
What We Offer
  • Paid Time Off
  • Complimentary Park Tickets and Passes
  • Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K Retirement plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Tuition Reimbursement
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan
EEO Employer

SeaWorld Parks & Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.



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