Service BDC Representative

2 weeks ago


Las Vegas, Nevada, United States Sonic Automotive Full time
Job Description

The Service BDC Associate is responsible for generating services appointments with customers who contact Cadillac of Las Vegas via the internet. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner.

Key Responsibilities:
  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Cashier duties.
  • Perform other job-related duties as assigned.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies, and procedures.
What We Offer:

We offer a comprehensive benefit package and a competitive compensation package. Our organization is committed to providing a supportive and collaborative work environment, with opportunities for growth and development.



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