Customer Service Representative

7 days ago


Ballston Spa, United States Stewart's Shops Full time

**About Us:**

At Stewart's Shops, we're dedicated to delivering exceptional customer experiences. As a Customer Service Specialist, you'll be the front line of support for our customers, ensuring they're satisfied with our products and services.

**Key Responsibilities:**

  • Respond to customer inquiries via phone and email, providing timely and effective solutions to their issues.
  • Resolve product/service complaints by clarifying the customer's concern, determining the cause of the problem, and selecting the best solution to solve it.
  • Prepare reports on customer interactions, analyzing data to identify trends and areas for improvement.

**Requirements:**

  • Familiarity with Microsoft Office and strong computer skills.
  • Ability to multi-task and prioritize responsibilities daily.
  • Detail-oriented and excellent communication skills.
  • Previous customer service experience preferred.

**Benefits:**

  • Full-time position with a competitive hourly rate ($21-$23).
  • Starting pay includes an ESOP and comprehensive benefits package.
  • We offer long-term stability and control due to our ownership structure and vertical integration.


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