Customer Service Representative
7 days ago
**About Us:**
At Stewart's Shops, we're dedicated to delivering exceptional customer experiences. As a Customer Service Specialist, you'll be the front line of support for our customers, ensuring they're satisfied with our products and services.
**Key Responsibilities:**
- Respond to customer inquiries via phone and email, providing timely and effective solutions to their issues.
- Resolve product/service complaints by clarifying the customer's concern, determining the cause of the problem, and selecting the best solution to solve it.
- Prepare reports on customer interactions, analyzing data to identify trends and areas for improvement.
**Requirements:**
- Familiarity with Microsoft Office and strong computer skills.
- Ability to multi-task and prioritize responsibilities daily.
- Detail-oriented and excellent communication skills.
- Previous customer service experience preferred.
**Benefits:**
- Full-time position with a competitive hourly rate ($21-$23).
- Starting pay includes an ESOP and comprehensive benefits package.
- We offer long-term stability and control due to our ownership structure and vertical integration.
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