Guest Services Representative

2 weeks ago


Flowood, Mississippi, United States Sheraton Flowood Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Sheraton Flowood. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.

Responsibilities
  • Guest Service: Greet and register guests, provide information about hotel services and facilities, and ensure a warm and welcoming experience for all guests.
  • Reservations: Handle room reservations, modifications, and cancellations, ensuring accurate and efficient processing.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and maintain a high level of customer satisfaction.
  • Communication: Develop strong relationships with guests, colleagues, and other departments to ensure seamless communication and collaboration.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
  • Certifications: Familiarity with hotel software and systems, including property management systems and front desk software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within our company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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