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Customer Service Leader

1 month ago

Newport, North Carolina, United States Food Lion Full time
Job Summary

Food Lion is seeking a Customer Service Leader to provide exceptional customer service and support to our customers. As a key member of our retail operations team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and promoting sales growth.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual
  • Maximize sales through excellent customer service
  • Perform sales associate duties as needed
  • Maintain a neat and clean presentation of the work station and front end area of the store
  • Report any register malfunctions to the Customer Service Manager or, in their absence, place service calls in an efficient manner
Requirements
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents