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Retail Operations Leader

2 months ago

Milwaukee, Wisconsin, United States Carter's Full time

Employee Type:

Regular If you are a CURRENT Carters employee, you MUST apply through the Internal Career Link within the My Career & Performance app. Do not apply using the below external application.

Carters, Inc. stands as the foremost branded marketer in North America, specializing in apparel for infants and young children. The company proudly owns the Carters and OshKosh Bgosh brands, which are among the most recognized names in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally. Additionally, they are sold through over 1,000 company-operated locations across the United States, Canada, and Mexico, as well as online. The Company’s Child of Mine brand is accessible at Walmart, while its Just One You brand is available at Target, and its Simple Joys brand can be found on Amazon. Carters also encompasses Skip Hop, a global lifestyle brand catering to families with young children, and is headquartered in Atlanta, Georgia. Further details can be found on the company’s website.

Why Choose Carters:

Carters Inc. is the leading North American retailer of apparel exclusively for infants and young children, including the Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands. Carters is recognized as the #1 most-purchased children’s clothing brand. Our success stems from our commitment to quality—from the original bodysuit to the enduring careers we offer our team members. We maintain a close-knit culture that has persisted since our inception, investing in our teams through training and development programs, ensuring collective success. A career at Carters transcends a mere job; it fosters connections among customers, teams, and families. Our core values of caring, teamwork, flexibility, and growth set us apart.

Benefits We Offer:

  • Flexible schedules that prioritize work-life balance.
  • Comprehensive benefits and perks, including health and mental health benefits, a 30% discount on our brands, referral bonuses, and more.
  • Advance You Program, offering tuition-free GED or bachelor’s degree programs and English as a second language courses.
  • Generous paid time off, holidays, parental leave, adoption assistance, and charitable matching gifts.
  • Opportunities for skill development and personal growth, supporting your career journey.
  • Structured development programs designed to help you progress in your current role and beyond.

Your Responsibilities:

  • Establish a talent pipeline through networking and recruitment; develop succession plans by mentoring and training your team.
  • Promote a positive, safe, and inclusive workplace where employees can collaborate and recognize each other’s achievements, enhancing engagement.
  • Develop future leaders by providing guidance, delegating responsibilities, and investing in their growth.
  • Ensure a customer-centric approach on the sales floor by leading the Leader on Duty program.
  • Greet customers warmly and assist them with our product offerings, highlighting styles, features, and benefits.
  • Encourage customer loyalty by coaching the team on the advantages of participating in our loyalty programs.
  • Implement company directives regarding merchandising and operations; manage payroll and budgets effectively.
  • Analyze Key Performance Indicators (KPIs) to identify behaviors that drive results.
  • Seamlessly integrate an omnichannel experience, ensuring teams are well-trained on available tools.
  • Minimize loss through consistent customer service, education, and operational controls.

Desired Qualities:

  • A positive, solution-oriented mindset.
  • Strong verbal and written communication skills.
  • Proven leadership and supervisory abilities, capable of managing multiple tasks simultaneously.
  • Proficient in computer and technology skills (Outlook, Excel, web navigation, etc.).
  • A minimum of 3 years of retail or related management experience leading direct reports.
  • A high school diploma or GED.

Physical Requirements:

  • Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
  • Capability to stand or walk for extended periods; climb ladders as necessary.
  • Availability may include days, nights, weekends, and holidays, with a minimum of two closing shifts per week.

Commitment to Diversity:

Carter's is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

NOTE: This job description is not exhaustive. Duties may be modified or reassigned at management's discretion, and employees may be required to perform tasks not listed in this description.