Front Desk Team Member
3 weeks ago
Company Overview
">At Driftwood Hospitality Management, our company culture empowers associates to take initiative and contribute to the success of their property with well-defined strategies and objectives.
">We are renowned for our fully integrated approach to hospitality services, all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
">Salary Information
">The estimated hourly salary for this role is $14.00 per hour, with opportunities for advancement and professional growth within the company.
">Job Description
">We are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our Front Desk team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, registering guests, and ensuring that every stay is memorable and enjoyable.
">Your primary responsibilities will include greeting customers immediately with a friendly and sincere welcome, using positive and clear speaking voice, listening to understand requests, responding with appropriate action, and providing accurate information such as outlet hours and local attractions.
">You will also be responsible for completing the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, making appropriate selection of rooms based on guest needs, coding electronic keys, certificates, and coupons as appropriate.
">Required Skills and Qualifications
">To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to effectively deal with internal and external customers. You will also need to be able to read, listen, and communicate effectively in English, both verbally and in writing.
">A high school diploma or equivalent is preferred, but not required. Prior hospitality experience is also preferred, but not necessary. You will need to be able to access and accurately input information using a moderately complex computer system.
">Benefits
">We offer a comprehensive benefits package, including 401(k), dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, vision insurance, room discounts, and employee food and beverage discounts.
">Equal Employment Opportunity
">Driftwood Hospitality Management is committed to a diverse and inclusive workplace and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
">Physical Demands
">This role requires the ability to stand and move throughout front office areas continuously, with occasional lifting up to 25 pounds maximum. You will also need to be able to talk, hear, see, and smile frequently.
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