Crisis Text Line Quality Assurance Specialist
1 month ago
About Us
Crisis Text Line is a pioneering nonprofit organization that provides free, 24/7 mental health support and crisis intervention services via text message. Our mission is to promote mental well-being for people in need, and our vision is an empathetic world where no one feels alone.
We are guided by our core values of connecting with empathy, centering equity, getting things done together, and reflecting and evolving. We strive to create a dynamic, fun, and diverse culture that fosters growth, innovation, and inclusivity.
Job Summary
We are seeking a highly skilled Bilingual Quality Improvement Analyst to join our team. This role will be responsible for providing consistent quality improvement support to ensure timely agreement compliance. You will work closely with the Compliance and Localization Specialist, conversation-takers, and staff reviewers to analyze data, identify trends, and implement process improvements.
About the Role
As a Bilingual Quality Improvement Analyst, you will play a critical role in ensuring the high-quality delivery of our crisis support services. Your primary responsibilities will include:
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