Customer Service Liaison

4 weeks ago


Wilmington, Delaware, United States Complete Family Care Inc Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off
Job Summary
We are seeking a Customer Service Liaison to communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with Complete Family Care Inc. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customers call, collect relevant information and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Liaison or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


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