Security Operations Center Communication Specialist

1 month ago


Pittsburgh, Pennsylvania, United States Highmark Health Full time
Job Overview

Company: Highmark Health

Position Summary:

ROLE SUMMARY

This position is integral to the operational monitoring and communication activities within the Highmark Health Security Operations Center. The role involves overseeing surveillance systems, managing alarm responses, and coordinating personnel during both routine and urgent situations through a centralized communication system. Additionally, the dispatcher will conduct electronic inquiries related to vehicle registrations, warrants, and sex offender statuses as needed.

KEY RESPONSIBILITIES

  • Oversee and analyze the CCTV surveillance system, dispatching necessary resources upon identifying any concerns. Review recorded footage as required.
  • Document all service requests in the electronic dispatch system, ensuring detailed records that include request type, demographic data, location, assigned personnel, and relevant timestamps.
  • Utilize radio communication to dispatch all service requests, maintaining effective two-way communication with officers and responding to their needs.
  • Receive and process service requests, dispatching the appropriate personnel to respond to calls or alarms originating from various sources, including telephones and automated systems.
  • Monitor and react to multiple forms of incoming communications and alarm systems, including radio frequencies, telephones, and access control alarms.
  • Perform additional duties as assigned.

EDUCATIONAL REQUIREMENTS

Mandatory:

  • High School Diploma or GED

Preferred:

  • Associate's Degree in Criminology

EXPERIENCE REQUIREMENTS

Mandatory:

  • 1 to 3 years of experience in Communications or Security
  • Successful completion of Act 73 FBI fingerprint background check upon hiring.

Preferred:

  • No additional preferences

CERTIFICATIONS AND LICENSES

Mandatory:

  • No specific certifications required

Preferred:

  • APCO Certified Public Safety Telecommunicator

SKILLS REQUIRED

  • Proficiency in Microsoft Office Suite
  • Ability to prioritize tasks effectively
  • Strong communication skills

LANGUAGE REQUIREMENTS

No additional languages required

TRAVEL REQUIREMENTS

0% - 25%

WORKING CONDITIONS

Position Type: Office-Based

Regularly engages in training others: Rarely

Travel between various work sites: Never

Physical presence at work site required: Yes

PHYSICAL DEMANDS

Lifting requirements: Up to 10 pounds - Constantly

Lifting requirements: 10 to 25 pounds - Rarely

Lifting requirements: 25 to 50 pounds - Rarely

Disclaimer: This job description is intended to provide a general overview of the position and does not encompass all duties, responsibilities, and qualifications required for the role.

Compliance Requirement: This position adheres to ethical and legal standards as outlined in the company's code of conduct and policies.

Highmark Health promotes equal employment opportunities and prohibits discrimination based on race, color, age, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, or disability.



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