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Lead, Patient Care Operations

2 months ago

Princeton, New Jersey, United States Ascendis Pharma Full time
Job Overview

Ascendis Pharma is a rapidly expanding global biopharmaceutical organization with a focus on innovative therapies in Endocrinology, Rare Diseases, and Oncology. We are committed to excellence in science, leadership, and teamwork.

Our mission is driven by our core values: Patients, Science, and Passion. Utilizing our TransCon drug development platform, we aim to create new and potentially leading-edge therapies to meet significant medical needs.

We cultivate an environment where talented, adaptable, and resourceful professionals can thrive. Our workplace encourages growth and skill development.

The Director of Patient Services will oversee the daily operations of patient service initiatives in collaboration with designated third-party vendors. This role requires a highly organized and proactive individual capable of fostering cross-functional collaboration and ensuring compliance with patient privacy standards. Responsibilities include managing patient service offerings, tracking key performance indicators (KPIs), and reporting metrics essential for program management.

Key Responsibilities:

  • Oversee Free Goods programs, Case Management support, and additional assigned initiatives.
  • Enhance and implement the patient services strategy, focusing on reimbursement and financial assistance while managing program operations and budgets effectively.
  • Develop and uphold standard operating procedures, business rules, and operational management for patient service programs.
  • Understand the patient journey to improve engagement and adherence to therapies.
  • Establish strong relationships internally and externally to enhance the overall patient experience.

Collaborate with various departments to:

  • Align with corporate goals and objectives for patient services, ensuring integration with the distribution network.
  • Promote awareness of patient services programs among key stakeholders.
  • Assist in creating marketing materials to support patient services initiatives.
  • Facilitate the approval process for marketing materials.
  • Engage with ECS/FRM teams to resolve customer issues promptly.
  • Manage the operational budget responsibly and identify cost-saving opportunities.
  • Ensure data integrity and effective communication between the company and relevant vendors supporting patient services.
  • Provide accurate reporting to senior management and other key teams.
  • Monitor key business metrics and contribute to quarterly reviews.
  • Participate in data analysis and reporting.
  • Work closely with Legal and Compliance teams to ensure alignment with company values and applicable regulations.
  • Perform additional duties as required.

Qualifications:

  • Bachelor's Degree is mandatory.
  • Experience in agency/vendor management, including operations, business reviews, and budget oversight.
  • Strong knowledge of the US access landscape, including reimbursement support services and patient support programs.
  • Proven ability to develop and execute program plans.
  • Experience working effectively in cross-functional teams with a history of leadership and initiative.
  • Ability to navigate ambiguous situations and establish clear objectives.
  • Proven capability to influence without authority and collaborate with cross-functional teams.
  • Strong understanding of the biologic/specialty pharmaceutical market and patient access challenges.
  • Demonstrated success in managing multiple projects under tight deadlines.
  • Excellent communication skills, both written and verbal, with the ability to summarize complex information for senior management.
  • Patient-focused and service-oriented mindset.
  • Adaptable to change and proactive in nature.
  • Willingness to travel as needed.

Benefits:

  • Comprehensive medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • Paid parental leave.
  • Commuter benefits.
  • Disability insurance.