Front Desk Agent
3 weeks ago
Company Overview: Extended Stay is a leading provider of extended stay accommodation solutions. We offer our guests a home away from home with our fully equipped apartments and excellent service.
Job Summary: We are seeking an experienced Guest Services Rep to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing reservations and departures, and assisting with guest requests.
About the Role: The ideal candidate will have a strong passion for delivering outstanding customer experiences, excellent communication skills, and the ability to work in a fast-paced environment. If you're looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service to all guests, responding promptly to their needs and concerns
- Process reservations, registration, payment, and departures following company guidelines
- Assist with guest requests, including room assignments and maintenance issues
What We Offer:
- A competitive salary of $45,000 - $55,000 per annum, based on experience
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
- The opportunity to work in a dynamic and supportive team environment
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