Front Desk Representative

11 hours ago


Scottsdale, Arizona, United States Sonesta International Hotels Full time
Job Overview

The Guest Services Agent role at Sonesta International Hotels is an exciting opportunity for customer-focused individuals to deliver exceptional service and contribute to the hotel's overall success. As a key member of the front desk team, you will be responsible for registering guests, processing transactions, and providing information on hotel services and amenities.

Key Responsibilities
  • Deliver outstanding customer service by consistently meeting the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide accurate information on hotel services and room locations.
  • Process cash and credit card transactions in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • May book guest reservations, process cancellations, and updates on changes.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Salary Range: $45,000 - $60,000 per year.

About You
  • A high school diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance


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