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Retail Store Director

2 months ago

Clifton, New Jersey, United States Michaels Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our team at Michaels, a leading creative destination in North America. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's.
  • Lead the execution of our customer brand promises.
  • Implement and lead the shrink and safety programs to deliver goals.
  • Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
  • Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development.
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
  • Serve as Manager on Duty (MOD).
  • Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Some lifting of heavy items and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Total Base Pay Range for this Position: $78,000.00 - $105,000.00

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.