Transaction Processing Specialist

3 weeks ago


Greenwood Village, Colorado, United States Empower Full time
Empower's Transaction Processing Specialist Role

As a key member of our team, you will be responsible for implementing new business cases, processing death claims, and providing administrative support to the Non-Qualified Analytics department. Your interactions will be with various internal stakeholders, external advisors, insurance carriers, and broker/dealer partners.

Key Responsibilities:
  • Create new business implementation packets for the issuance of new company-owned life insurance (COLI) cases
  • Assist parties with acquiring and completing required forms and documentation
  • Request death certificates from state agencies and create death claim packets to process payment of COLI death benefits
  • Maintain New Business and Death Claim trackers in Excel
  • Communicate with internal and external clients through clear, respectful communications, including resolution of complex questions
  • Enter processed transactions in the Broker/Dealer database

Requirements:
  • 3+ years of previous experience in customer service and transaction processing (preferred)
  • Associate's Degree or equivalent work experience
  • Proficiency in Microsoft Office suite

What Sets You Apart:
  • Excellent verbal and written communication skills
  • Ability to tailor communication for the appropriate situation

What We Offer:
  • Medical, dental, vision, and life insurance
  • Retirement savings - 401(k) plan with generous company matching contributions
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment with the option to wear jeans
  • Generous paid time off, including paid holidays and floating holidays
  • Paid volunteer time - 16 hours per calendar year
  • Leave of absence programs, including paid parental leave and FMLA

Base Salary Range:
$50,000 - $69,775.00

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