Service Operations Specialist

2 days ago


Wilmington, Massachusetts, United States Rigaku Americas Full time
About the Job:

This Service Support Technician position is part of our efforts to expand and improve our support services for customers. The ideal candidate will have a strong background in electronics service/repair and excellent communication skills. As a member of our small support team, you will work closely with various departments to ensure seamless support delivery. Key responsibilities include reviewing customer equipment, troubleshooting issues, performing upgrades, and providing technical guidance. You will also be responsible for maintaining accurate records, preparing reports, and collaborating with internal teams to resolve customer challenges. Occasionally, you may need to travel (approximately 20%) to support on-site partner activities. We are looking for someone who can work independently and collaboratively as needed. The salary for this role is approximately $65,000 per year, based on experience. Benefits include comprehensive health coverage, retirement savings options, and professional growth opportunities. Apply now if you're passionate about delivering exceptional customer support.

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