Service Operations Specialist

3 days ago


Wilmington, Massachusetts, United States Jobot Full time
Job Summary:
We are seeking an experienced Service Manager to lead our service operations team. The successful candidate will have a strong background in machinery and PLCs, excellent communication and problem-solving skills, and a passion for delivering exceptional customer service.

Duties and Responsibilities:
• Manage service operations, including commissioning, routine maintenance, and repairs
• Travel to customer sites to provide technical support and training
• Collaborate with engineering to resolve complex technical issues
• Develop and maintain documentation of builds and procedures
• Provide technical assistance to customers over the phone
• Respond to emergency service calls as needed

Requirements:
• 2+ years of experience in a similar role
• Bachelor's degree in a related field
• Excellent communication and problem-solving skills
• Proficiency in Spanish (a plus)
• Strong analytical and technical skills

Salary and Benefits:
• Salary range: $30-$40 per hour
• Performance-based incentives
• Comprehensive benefits package
• Opportunities for professional growth and development

About Our Company:
We are a leading manufacturer specializing in machinery, committed to delivering innovative solutions to our global clients.

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