General Manager
1 week ago
As a General Manager at Extended Stay America, you will be responsible for overseeing the daily operations of a single property to ensure optimum performance and continual improvement in key performance indicators. You will coordinate and direct staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company.
Key Responsibilities- Ensure associates at the property are driving company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, and Stop the Leaks)
- Demonstrate and promote a 100% commitment to providing the best possible experience for guests and employees
- Responsible for maximizing revenues and flow-through to GOP to meet or exceed budgeted EBITDA
- Manage labor standards and property level expenses to achieve maximum flow-through to the bottom-line profit
- Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors
- Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations, and compiling reports
- Identify and seek out potential business in the local market. Maintain relationships with local companies and key people to increase the company's visibility within the local market
- Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to AGM and hourly associates
- Ensure that all guest-related issues are resolved in a manner consistent with the company's goals and objectives
- Recruit qualified applicants. Train employees in accordance with company standards
- Communicate all policies and procedures to the entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
- Inspect and document repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness, and overall property appearance
- Work to build solid client relationships in the district and with Managers and staff at each assigned hotel
- Uphold and Enforce ESH standards and policy compliance at the hotel level
- Minimum three years related hospitality management experience required; 4-year degree highly preferred
- Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct staff to perform daily job tasks
- Weekly Pay
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
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