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Guest Services Specialist

2 months ago

Portland, Maine, United States AutoCamp Hospitality Group Full time

Are you passionate about enhancing guest experiences through exceptional service and attention to detail? If you thrive in a dynamic environment and enjoy problem-solving, we have an exciting opportunity for you at AutoCamp Hospitality Group.

Position Overview: The Guest Experience Associate is responsible for warmly welcoming guests and ensuring their comfort throughout their stay. This role involves managing check-ins and check-outs, addressing inquiries, and resolving issues to guarantee complete guest satisfaction.

About AutoCamp: We are a lifestyle hotel brand redefining outdoor experiences. Our mission is to provide an upscale, seamless, and enjoyable stay in some of the most beautiful outdoor locations.

Key Responsibilities:

  • Warmly greet and assist guests upon arrival.
  • Facilitate guest registration and accommodation arrangements, accommodating special requests when feasible.
  • Efficiently manage check-in and check-out processes in line with company policies.
  • Handle guest messages and communications.
  • Process reservations, including pre-registration and future bookings, adhering to pricing structures and promotional strategies.
  • Address guest complaints and provide information regarding services, events, and local attractions.
  • Assist in resolving billing issues.
  • Conduct cancellations as per established procedures.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Experience in customer service is essential.
  • A background in hospitality or business administration is preferred.

Ideal Candidate Attributes:

  • Exhibits professionalism and a keen sense of style.
  • Demonstrates meticulous attention to detail.
  • Possesses outstanding customer service skills.
  • Displays resourcefulness and problem-solving abilities.

Compensation: Competitive hourly wage of $20-20.