Customer Service Representative

4 weeks ago


Harwich Port, Massachusetts, United States Mr. Handyman of Cape Cod and the Islands Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Mr. Handyman of Cape Cod and the Islands. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities

  • Receive incoming calls and respond to customer inquiries
  • Schedule services and dispatch technicians
  • Perform marketing functions to sell additional work and earn business
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Perform other duties as needed

Requirements

  • Previous customer service and sales experience preferred
  • Strong written and verbal communication skills
  • Computer literate, with working knowledge of work processing, business software and spreadsheet applications
  • Detail-oriented with strong data entry skills
  • Team player who can work independently

Benefits

Benefits package varies by location. We are actively interviewing for this position and encourage interested candidates to apply.



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