Service Experience Manager

2 days ago


Avon, Ohio, United States Mark Wahlberg Chevrolet of Avon Full time
Customer Focus Job Summary

Mark Wahlberg Chevrolet of Avon is looking for a Service Experience Manager to join our team. The successful candidate will have a passion for delivering exceptional customer service and ensuring that our customers' vehicles are serviced efficiently and effectively.

Main Responsibilities:

  • Develop and implement customer service strategies to improve customer satisfaction
  • Lead the service team to achieve high levels of customer satisfaction
  • Collaborate with internal stakeholders to ensure seamless customer experience
  • Manage and maintain accurate records of customer interactions and service history
  • Analyze customer feedback and identify areas for improvement

Requirements:

  • High school diploma or equivalent
  • 2 years of experience as a Service Advisor in a dealership setting preferred
  • Strong leadership and communication skills
  • Ability to analyze data and identify trends
  • Excellent problem-solving and decision-making skills
  • Valid driver's license

What We Offer:

  • Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
  • Paid Time Off and 401k with Company match
  • Paid training and real career growth
  • Competitive compensation package ($65,000 - $85,000 per year)
  • Employee discounts on Vehicle Purchase, Parts, Service and More


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