Service Experience Manager
2 days ago
Mark Wahlberg Chevrolet of Avon is looking for a Service Experience Manager to join our team. The successful candidate will have a passion for delivering exceptional customer service and ensuring that our customers' vehicles are serviced efficiently and effectively.
Main Responsibilities:
- Develop and implement customer service strategies to improve customer satisfaction
- Lead the service team to achieve high levels of customer satisfaction
- Collaborate with internal stakeholders to ensure seamless customer experience
- Manage and maintain accurate records of customer interactions and service history
- Analyze customer feedback and identify areas for improvement
Requirements:
- High school diploma or equivalent
- 2 years of experience as a Service Advisor in a dealership setting preferred
- Strong leadership and communication skills
- Ability to analyze data and identify trends
- Excellent problem-solving and decision-making skills
- Valid driver's license
What We Offer:
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Paid Time Off and 401k with Company match
- Paid training and real career growth
- Competitive compensation package ($65,000 - $85,000 per year)
- Employee discounts on Vehicle Purchase, Parts, Service and More
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