Education Program Coordinator

5 days ago


MagstattleBas, Grand Est, United States Learning Without Tears Full time
Job Summary:
Award-winning Learning Without Tears is seeking an experienced Professional Services Coordinator to join our dynamic team. As a key member of our professional services department, you will be responsible for organizing and managing training programs, including logistical coordination and post-service follow-up with customers and internal teams. With guidance from our Professional Services management, this role involves proactive outreach to new and existing customers to contribute to generating and closing professional services business.

About the Role:
Upon request and with guidance from Professional Services management, support our Customer Success and Sales teams during professional services conversations with customers. Contribute to learning services revenue targets by building a professional services customer base with guidance from Professional Services management and using proactive outreach. Understand customer training needs and guide them through creating a learning plan. Follow a customer-focused communication model that includes continual collaboration with sales, presenters, and school sponsors throughout the customer's life to ensure the learning plan is followed. Negotiate and coordinate professional service contracts with customers within company parameters. Manage all workshop logistics for virtual and in-person professional services, including scheduling presenters, making presenter travel arrangements, generating, and distributing training links, and maintaining the CRM database. Complete detailed post-event follow-up, including compiling feedback from the presenter and sponsor, documenting and relaying the feedback to the sales/CSM team, holding a wrap-up meeting when warranted, and providing the sponsor with other training opportunities. Maintain a robust knowledge of Learning Without Tears (LWT) curriculum, products, services, and customer base. Manage additional projects related to the professional services department as needed.

Your Experience & Qualifications:
We are looking for a highly organized individual with 2+ years of experience in meeting/event planning and customer service-related fields, preferably in an education setting. A Bachelor's degree or equivalent work experience is required. Strong verbal and written communication skills, ability to work both independently and with a team, and strong interpersonal skills in dealing with vendors and customers are essential. Expertise with MS Office and knowledge of a customer relationship manager database and experience with teleconferencing are preferred. The salary range for this position is $55,000 - $65,000 per year, depending on experience.

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