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Client Support Specialist
2 months ago
Department: Hilo Corps
Position Title: Client Support Specialist
Reports to: Program Director
FLSA Status: Non-Exempt
General Overview: The Salvation Army (TSA) operates as a segment of the Christian Church, with the primary aim of fostering spiritual renewal among all individuals.
Mission Statement: The Salvation Army, an international entity, is an evangelical component of the universal Christian Church. Its teachings are rooted in the Bible, and its ministry is driven by a profound love for God. The mission is to disseminate the Gospel of Jesus Christ and address human needs in His name without discrimination.
Position Summary:
The Hilo Corps is in search of a Client Support Specialist. The core responsibilities of the Client Support Specialist (CSS) within the Hilo Corps Shelter/Tiny Homes encompass housing assistance, continuous support services for participating families, which include evaluations, housing search and lease facilitation, identifying and implementing suitable financial solutions, referrals to community resources (such as clothing, food, and other emergency assistance), and regular family support meetings, including home visits as necessary. The CSS will also organize and lead participant orientation sessions.
Qualifications and Educational Background:
- Master's degree in social work (MSW) is preferred.
- Bachelor's degree in human services, social work, public health, counseling, psychology, or a related field is required.
- A minimum of 2 years of experience working with displaced individuals.
Key Responsibilities:
- Exhibit strong communication and interpersonal skills.
- Demonstrate a proven track record of delivering professional and effective support services to individuals, children, and families. (This may include integrating the Pathway of Hope approach to support services, as appropriate.)
- Ability to complete timely and detailed documentation, including any related assessments.
- Proficient in utilizing social service databases for clinical documentation and case notes.
- Employ professional judgment to determine suitable interventions based on assessment tools.
- Develop individualized support plans with clients to assist them in achieving their goals and objectives, thereby enhancing stability in housing, mental health, social skills, resource navigation, and overall protective factors.
- Commitment to serving others by building on their strengths.
- Strong customer service skills.
- Capable of working independently within defined parameters in a team setting.
- Bi-lingual skills are a plus.
- Must successfully pass a background check.
- Complete internal Protecting the Mission (PTM) training within the first three months of employment.
- Possess a valid driver's license.
- Perform other duties as assigned.
Acknowledgment of Religious Purpose:
I acknowledge and understand The Salvation Army's religious mission and status as a church. In my role, I will not undermine the religious mission or purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or objectives.
Physical Requirements:
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate a telephone. Ability to lift up to 25 pounds. Ability to access and produce information from a computer. Ability to comprehend written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. Requests for modifications or adjustments to these requirements may be made to the supervisor and HR. The Salvation Army will attempt to accommodate requests if reasonable and does not impose undue hardship.
Equipment Familiarity:
This position necessitates the use of office equipment such as computers, photocopiers, scanners, and calculators.
Work Environment:
Most work will be conducted indoors at the Hilo Shelter/Tiny Homes. Attendance at training sessions may be required.
Certification & Licenses:
A valid driver's license is preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
