Customer Service Associate

1 month ago


Los Angeles, California, United States Lithia Motors Full time

Job Summary

Lithia Motors is seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Take inbound and make outbound calls to existing customers
  • Develop rapport with customers to build trust and loyalty
  • Handle heavy call volumes with ease and efficiency
  • Work collaboratively with team members to achieve customer satisfaction goals

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and conflict resolution skills
  • High school diploma or equivalent required

About Lithia Motors

Lithia Motors is a leading provider of automotive products and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.


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