Import Support Services Coordinator
4 weeks ago
The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the Import Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo, demurrage invoicing and pre-abandonment communication.
Main Tasks:- Respond to internal teams at ZIM and GSS regarding import bills of lading.
- Track and trace cargo, informing customers about critical milestones.
- Coordinate solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices.
- Execute diversion requests in accordance with company policies.
- Track and invoice import demurrage in accordance with ZIM timelines and directives.
- Provide secondary support to the Import Call Center when required.
- Work closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo.
- Research problems and perform root cause analysis to propose permanent solutions.
- Take an active role in personal development by integrating coaching/feedback on performance into daily routines.
- High school diploma or general education degree (GED);
- One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
- Excellent Soft skills;
- Previous call center experience preferred.
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Import Support Services Coordinator
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