Senior Technical Solutions Expert

3 weeks ago


Étreux, Hauts-de-France, United States ZipRecruiter Full time
Overview

Cognitec is a leader in face recognition technologies and applications for enterprise and government customers worldwide. Our products are deployed globally in verification, law enforcement, and video surveillance situations across on-premise, cloud, and mobile environments.

We are seeking an experienced Technical Specialist to provide technical support to systems integrators, value-added resellers (VARs), and end-customers for solution architecture, integration, installation, configuration, and ongoing usage of Cognitec products.

Job Description

This role involves providing technical expertise to customers, including solution architecture, computer hardware, infrastructure, networking, and OS administration. The ideal candidate will have hands-on experience with these areas and direct face-to-face customer interaction experience.

The Technical Specialist will also be responsible for pre-sales pipeline building, including Proof of Concepts (PoCs). This requires the ability to analyze customer requirements and propose well-designed technical solutions.

Key Responsibilities
  • Analyze customer requirements and propose suitable technical solutions
  • Test, evaluate, and report on existing and new products and product releases
  • Conduct comprehensive technical training for internal and external customers
  • Install managed service solutions and maintain them remotely
  • Troubleshoot and remedy applications and system issues remotely or on premises
Requirements

To succeed in this role, you will need:

  • Substantial experience with software installation and configuration, computer hardware, networking, and OS administration (Windows 10, Windows Server, and Linux)
  • Experience setting up PoCs and production solutions in lab and end-customer environments
  • Direct face-to-face customer interaction experience
  • Pre-sales/sales participation exposure
  • Strong technical writing and presentation/platform skills
  • Excellent oral and written communication skills
  • Exercised interpersonal and relationship management skills
Salary and Benefits

This role offers a competitive salary ranging from $85,000 to $120,000 per year, commensurate with experience and performance. Additionally, we offer a comprehensive benefits package, including medical, 401K, Paid Time Off, and Professional Development support.



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