Cyber Review Manager

4 weeks ago

Seattle, Washington, United States Epiq Full time

Cyber Review Manager Job Summary

Epiq's Cyber Incident Response group is responsible for managing and overseeing review of data exfiltrated in cyber incidents to identify, extract, and report on the individuals whose personal identifying information (PII) and protected health information (PHI) were compromised. The Review Manager must have a general understanding of data entry, document review, and project management. The Review Manager must be consultative and able to interface with clients and partners, including corporations, law firms, forensics vendors, and insurers. The Review Manager must be able to effectively maintain a caseload including multiple active matters.

Key Responsibilities:

  • Serve as primary point of contact for clients during cyber incident response review projects
  • Conduct project design meetings and consult with clients on the development and implementation of efficient and effective workflows for data mining and capture related to data exfiltration
  • Determine and manage client expectations regarding deliverables and timeframes
  • Draft workflow protocols and substantive training guidelines in partnership with the client and counsel, including the review and data capture related to large documents unable to be captured within standard review tools
  • Implement review workflows, including the creation of assignments, fields, choices, rules, and access security
  • Leverage the appropriate technology to improve productivity and accuracy
  • Execute quality control and quality assurance best practices, including the use of statistical sampling, advanced searching techniques, and application of custom scripts
  • Communicate and document substantive issues to client and counsel through the creation and maintenance of a query log
  • Monitor and report daily on overall progress, productivity, and accuracy of the project and individual team members, including performance to budget
  • Lead and motivate review teams comprised of both lawyers and non-lawyers
  • Train reviewers on the use of review platforms, including the identification and mentoring of team leaders

Requirements:

  • Understanding of US-based privacy laws; CIPP-US preferred
  • Minimum 3 years of project or review management experience
  • Extensive experience with the administration of review databases, including Relativity
  • Proficient with Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting
  • Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients
  • Excellent issue spotting and problem-solving skills
  • Ability to manage multiple projects simultaneously
  • Strong organizational skills and attention to detail
  • Willingness to go above and beyond client expectations

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