Customer Service Call Center Director

5 days ago


New Smyrna Beach, Florida, United States Rowland Pest Management, Inc. Full time

Job Summary

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Rowland Pest Management, Inc. is seeking a skilled Pest Control Call Center Manager / Customer Service Supervisor to lead our customer service team and drive business growth.

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About the Company

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We are a local family-operated business with over 30 years of combined staff experience, offering a wide range of pest management services to residential and commercial clients.

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Key Responsibilities

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  • Manage and train a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty
  • Oversee office operations, including scheduling, inventory management, and performance evaluations
  • Collaborate with other departments to achieve business objectives and goals

Requirements

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  • Bachelor's degree in Business Administration or related field
  • At least 3 years of experience in call center management or customer service leadership
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Salary Range

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$50,000-$65,000 per year, based on experience.

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Benefits

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We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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Work Schedule

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This is a full-time position working Monday-Friday with a rotating Saturday schedule.

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Location

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New Smyrna Beach, FL



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