Customer Service Call Center Director
5 days ago
Job Summary
">Rowland Pest Management, Inc. is seeking a skilled Pest Control Call Center Manager / Customer Service Supervisor to lead our customer service team and drive business growth.
">About the Company
">We are a local family-operated business with over 30 years of combined staff experience, offering a wide range of pest management services to residential and commercial clients.
">Key Responsibilities
">- Manage and train a team of customer service representatives to deliver exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty
- Oversee office operations, including scheduling, inventory management, and performance evaluations
- Collaborate with other departments to achieve business objectives and goals
Requirements
">- Bachelor's degree in Business Administration or related field
- At least 3 years of experience in call center management or customer service leadership
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Salary Range
">$50,000-$65,000 per year, based on experience.
">Benefits
">We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
">Work Schedule
">This is a full-time position working Monday-Friday with a rotating Saturday schedule.
">Location
">New Smyrna Beach, FL
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