Rental Car Customer Service Professional

1 week ago


KailuaKona, Hawaii, United States Managed Labor Solutions Full time
About the Role

As a Rental Car Customer Service Agent with Managed Labor Solutions, you will play a vital role in ensuring our customers have an exceptional experience. This position is perfect for individuals who are passionate about delivering top-notch customer service and possess excellent communication skills.

Responsibilities:

  • Greet and assist customers upon arrival, making sure they feel welcome and valued.
  • Efficiently process car rentals, ensuring a seamless experience for our customers.
  • Verify driver's licenses and reservations, guaranteeing accuracy and attention to detail.
  • Assign keys and rental agreements, providing clear explanations of charges on the invoice.
  • Process car exchanges in our Rental Car computer system, staying organized and efficient.
  • Resolve customer issues and concerns professionally, always striving for a positive outcome.

What We Offer:

  • A competitive salary of $45,000 - $60,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance and dental insurance.
  • A flexible schedule that allows you to work night shifts, weekends, and holidays as needed.

Requirements:

  • A valid driver's license.
  • At least 18 years of age.
  • The ability to work in a fast-paced environment with multiple tasks and priorities.
  • Previous customer service experience and sales skills.
  • Proficiency in English and basic computer literacy.

Preferred Qualifications:

  • 6 months of customer service experience.
  • Previous experience in baggage handling or customer-facing roles.


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