Flexible Sales Associate

2 weeks ago

Tucson, Arizona, United States Tapestry Full time

About Coach:

Coach is a renowned fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers and the bold spirit of our hometown, we create exquisite products designed to endure—allowing you to express your individuality.

As a proud member of the Tapestry family, we are part of a global portfolio of brands dedicated to pushing the boundaries of possibility.

We believe in unwavering optimism and are committed to innovation and inclusivity. For more information on Tapestry's dedication to equity, inclusion, and diversity, please visit our website.

Role Overview:

The Sales Associate position is vital to the overall success and effectiveness of the store. This role requires a strong commitment to our brand values while delivering exceptional service to our customers and achieving results. You will be responsible for maintaining Coach's Service and Selling Models, ensuring a positive first impression, fostering ongoing customer relationships through personalized experiences, and leaving a lasting positive impact.

Key Responsibilities:

  • Aligns decisions with organizational goals and priorities.
  • Takes initiative and is dedicated to achieving results while being mindful of personal and store performance metrics.
  • Develops both short- and long-term strategies to meet personal sales goals.
  • Implements plans to enhance personal survey results and address areas for improvement.
  • Acts as a brand ambassador for Coach.
  • Exemplifies Coach's Selling and Service standards consistently.
  • Understands local market dynamics and supports the execution of sales strategies.
  • Enhances business through effective sales strategies, client engagement, and nurturing customer relationships.
  • Creates positive customer experiences by presenting oneself in alignment with Coach's style guidelines.
  • Builds trust as a fashion advisor by demonstrating fashion knowledge and awareness of competitors.
  • Provides comprehensive product knowledge, including features, benefits, and value.
  • Communicates current pricing and promotional strategies clearly to customers.
  • Utilizes cross-selling techniques to enhance sales.
  • Adapts approach based on customer cues and needs.
  • Handles multiple customers simultaneously while maintaining service quality.
  • Follows up with customers to encourage sales closure.
  • Adjusts personal selling techniques to contribute to overall store performance.
  • Fosters lasting relationships with customers.
  • Utilizes Coach's tools and technology to enhance client engagement.
  • Encourages a shared vision and positivity among the team.
  • Promotes a collaborative team environment.
  • Remains adaptable to changing business needs.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Maintains professionalism at all times.

Operational Duties:

  • Completes daily tasks without compromising service quality or brand standards.
  • Maintains store cleanliness and visual merchandising in accordance with Coach standards.
  • Ensures the sales floor is organized and well-stocked.
  • Adheres to retail policies and procedures, including POS and Asset Protection protocols.
  • Assists with inventory management and stock replenishment.
  • Supports cash-wrap operations as needed.
  • Processes customer transactions efficiently.
  • Organizes store areas and maintains visual merchandising expectations.

Qualifications:

  • Flexible availability to meet business needs, including evenings and weekends.
  • 1-3 years of experience in a luxury retail environment preferred.
  • Strong communication skills with customers and team members.
  • Ability to navigate the sales floor and stockroom effectively.
  • Physical capability to lift and carry products as needed.

Job Type: Part-time, 10 to 20 hours per week

Compensation: Starting at $15.00 per hour

Schedule:

  • 4 - 8 hour shifts
  • Day and evening shifts available
  • Weekend availability required

Our Core Competencies:

  • Courage: Provides direct and actionable feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connections.
  • Customer Focus: Committed to meeting customer expectations and building relationships.
  • Dealing with Ambiguity: Adapts to change and manages uncertainty effectively.
  • Drive for Results: Consistently exceeds performance goals.
  • Interpersonal Savvy: Builds effective relationships and navigates social dynamics.
  • Learning on the Fly: Quickly adapts to new challenges and learns from experiences.

Coach is an equal opportunity employer and values diversity in the workplace. All employment decisions are based on qualifications and business needs, without regard to any legally protected status.

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