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Customer Service and Sales Specialist

2 months ago

Fort Worth, Texas, United States Scenthound Full time
Benefits and Advantages:
  • Clear career advancement opportunities towards Management roles (Assistant Manager, Manager) and further possibilities
  • Attractive hourly wage, in addition to tips and sales incentives
  • Performance-based salary increases
  • Paid time off
  • Complimentary service membership
Position Overview:

The Sales & Front Desk Associate plays a crucial role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each client.

Requirements for this Role:
  • Proven sales experience and confidence (membership sales are particularly valued)
  • Background in customer service (retail, hospitality)
  • Proficiency in computer and technology
  • A genuine enthusiasm for dogs and their health & wellness
  • Dependable transportation
  • Willingness to work in a smoke-free environment
Ideal Candidate:

We seek a driven team player who is passionate about sales and customer service. A successful Sales & Front Desk Associate is sociable, self-driven, an independent thinker, and a caring dog enthusiast. We are looking for a proactive individual eager to develop their career through our training pathway to become a Scenthound Manager.

Key Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics - average ticket price and rebooking ratio - through memberships, service add-ons, and retail sales
  • Generate membership leads; follow up with prospective members
  • Handle phone inquiries, schedule appointments, and manage customer profiles and records
  • Oversee cash handling; responsible for daily cash drawer management
  • Manage customer expectations; address customer issues; retain memberships
  • Comply with Scenthound's cleanliness and sanitation standards - maintain a tidy and welcoming reception area
  • Perform additional tasks and responsibilities as assigned by the Scenter Manager
Compensation: $16.50 per hour