Hearing Healthcare Support Specialist

2 weeks ago


Lubbock, Texas, United States Staffing Proxy Full time
Position Overview

Staffing Proxy is excited to present an opportunity for a dedicated and enthusiastic individual to join our client's team as a Hearing Healthcare Support Specialist. This role is essential in delivering outstanding service to patients in the hearing healthcare sector.


Key Responsibilities
  • Hearing Aid Maintenance: Conduct thorough cleaning and inspections of hearing aids to ensure optimal performance.
  • Device Troubleshooting: Provide assistance with troubleshooting hearing devices, both in-person and via phone support.
  • Appointment Coordination: Manage scheduling for follow-up appointments to ensure continuous patient care.
  • Smart Device Integration: Assist patients in pairing their smartphones with hearing devices for enhanced usability.
  • Inventory Management: Oversee the inventory of hearing aids and related supplies to maintain adequate stock levels.
  • Repair Coordination: Facilitate the check-in process for hearing aids sent for repair and arrange for patient pickups.

Qualifications
  • High school diploma or equivalent is required; additional education or certification in a healthcare-related field is preferred.
  • Experience in customer service or patient care, ideally within a healthcare environment.
  • Familiarity with hearing aids and basic troubleshooting techniques is advantageous but not mandatory.
  • Ability to work autonomously and manage tasks efficiently in a dynamic setting.
  • Detail-oriented with a strong commitment to providing high-quality patient service.
  • Basic computer proficiency and familiarity with electronic medical records systems are essential.
  • A willingness to learn and adapt to evolving technologies and procedures in audiology.

Benefits
  • Comprehensive medical benefits.
  • 401K matching program.
  • Paid time off and holidays.

About Staffing Proxy

Staffing Proxy is a specialized Recruiting and HR agency focused on the hearing healthcare industry. Our mission is to connect exceptional employers with talented professionals, fostering an environment where both can thrive.



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