Field Service Business Process Leader
5 days ago
**Job Requirements**
We are looking for an experienced professional with a minimum of 12 years of experience in business architecture or functional consulting roles, with the ability to design and visualize complex business processes and to align IT capabilities with business goals, ensuring that system design supports field service outcomes.
The ideal candidate will have proven experience of minimum 5+ years with cloud-based Field Service solutions (e.g., MS Dynamics, Salesforce Field Service), including integration with CRM and EventHub systems.
Strong knowledge of end-to-end Field Service business processes, including entitlements, case management, supply chain coordination, technician dispatch, and customer satisfaction is required.
Experience in working with IoT and real-time event-driven architectures is highly desirable.
Exceptional stakeholder management and communication skills are essential, along with the ability to lead cross-functional teams, manage timelines, and deliver on-field service-related projects.
A strong analytical, problem-solving, and decision-making capability is necessary, as well as knowledge of event-driven architecture, IoT integration, and data analytics in the context of Field Service.
Certification in Microsoft Dynamics 365 Field Service or similar platforms is highly desirable.
**Salary Range:** $120,000 - $180,000 per annum
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