Overnight Front Desk Representative

3 weeks ago

Scottsdale, Arizona, United States HYATT Hotels Full time
Job Summary

We are seeking a highly skilled and detail-oriented Overnight Front Desk Agent to join our team at Andaz Scottsdale Resort & Bungalows. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring the accuracy of all charges to guest folios, and maintaining the overall cleanliness and organization of the Front Desk area.

Key Responsibilities
  • Audit and reconcile the daily guest ledger to ensure accuracy and completeness of all transactions.
  • Process end-of-day accounting functions, including posting daily room rates and room tax, to ensure timely and accurate payment processing.
  • Verify and resolve guest issues in a professional and courteous manner, ensuring a positive guest experience.
  • Monitor and maintain the hotel's security camera system to ensure the safety and security of our guests and staff.
  • Ensure the lobby is well-maintained, properly lit, and with music at a comfortable volume to create a welcoming atmosphere for our guests.
  • Work collaboratively with the Front Desk team to ensure seamless guest service and a smooth operation of the Front Desk area.
  • Perform other duties as assigned to support the overall success of the hotel.
Requirements
  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills to effectively interact with guests and colleagues.
  • Ability to work independently and as part of a team to achieve common goals and objectives.
  • Basic accounting and math skills to accurately process transactions and maintain financial records.
  • Ability to work a variety of shifts, including nights, weekends, and holidays, as needed.
Our Values

We are committed to upholding the following values in our daily operations:

  • Respect for our guests, colleagues, and community.
  • Integrity in all our interactions and business practices.
  • Humility in recognizing the importance of teamwork and collaboration.
  • Empathy in understanding and addressing the needs of our guests and colleagues.
  • Creativity in finding innovative solutions to challenges and opportunities.
  • Fun in creating a positive and enjoyable work environment.

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