Imaging Technician

2 weeks ago


Salem, Oregon, United States Worldcom Exchange Inc. Full time
Imaging Specialist Role

The Imaging Specialist position at Worldcom Exchange Inc. is a critical role that requires comprehensive computer knowledge and experience to perform various technical tasks. This position is vital to the overall success of our organization and its customers.

Key Responsibilities:
• Ensure accurate imaging of devices per customer build sheet at scale
• Hands-on technical imaging, reimaging, and deploying systems and appropriate peripherals
• Triage and repair device tech support issues; including documentation
• Properly log tickets with vendors such as Lenovo, Dell & Client for warranty repairs
• Manage relevant inventory
• Assist with creating and maintaining all policies, procedures, and best practices

Required Skills & Competencies:
• Strong time management skills and the ability to prioritize work
• Exquisite attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a fast-paced, team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Establish productive working relationships at multiple levels within the organization

Physical Requirements:
The physical requirements of this position require the ability to walk, sit, stand, use hands, reach with hands and arms, and climb or balance. Additionally, the ability to lift up to 50 pounds (PCs, laptops, workstations, and related test and provisioning equipment) is required.

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